Welcome to CableTrain.com!

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Please take a look at our frequently asked questions below. Didn't find the answer to your question? We would be glad to hear from you! We have tried to make is as convenient and effortless as possible for our customers to contact us, so please fill out the form below or send us a text message and we will get in touch. We will make the best effort to reply as quickly as possible!

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Frequently Asked Questions

What are your shipping terms?

CableTrain.com will arrange payment for shipping with the carrier, but such costs are the responsibility of the Customer. Risk of loss is upon Customer once CableTrain.com delivers the product to the carrier. Delivery times are estimates only and CableTrain.com shall not be liable for delays

How do I cancel/change my order?

Unfortunately, we are unable to make any cancellations/modifications to your order once it has been placed. As per our terms of agreement, it states the following: By finalizing your order, please be aware that no cancellations or modifications can be made after the checkout process has been completed.

If you would like to refuse the un-opened package and have it sent back for a refund, please let us know. We will issue a refund for returned item(s) once we receive it back. Please note that shipping costs is non-refundable.

When will I receive my order?

The Cut-Off time is 2PM PST. Orders placed before this time will ship out on the same day. For orders placed after this time,  it will ship out the following business day and will be in transit according to the shipping method you have selected (see transit times below). Please allow one business day (Mon-Fri) for your order to process.

Note: The cut off time for Shipping is 2PM PST. All orders placed after this time will be shipped out the next day. The transit time is calculated after the order has been shipped in business days which excludes weekends and holidays. The shipping day/processing day does not count toward the transit period. All orders placed after the cut-off time, will be shipped out on the following business day.   

ie. 'Next Day Air' does not indicate that you will receive your order the following business day. You must place your order before the cut of time (2PM PST) if you would like to receive your order on the next business day.

Shipping Methods
Orders are shipped out from: CA 91730, USA

USPS First Class

Takes 3-4 Business Days plus 1 days processing time

USPS Priority

Takes 2-3 Business Days plus 1 days processing time

UPS Ground

3-5 business Days depending on location plus 1 days processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY.

UPS 3 Day Select

Takes 3 Business Days plus 1 days processing time

UPS 2nd Day Air

Takes 2 Business Days plus 1 days processing time

UPS Next Day Air

Takes 1 Business Day plus 1 days processing time

APO/FPO Welcome!

Takes 2-4 weeks plus 1 days processing time.

Please Note:
USPS Priority shipping is NOT a delivery time guaranteed service. If your order is time-sensitive or need to have the order by a certain date, please choose 3rd Day, 2nd Day, or Next Day shipping method instead. Based on our experience, 90% of USPS Priority shipments have been delivered within 1-3 business days.
Note that we are unable ship to P.O Boxes, except for AP and AE

What is your Return Policy?

For Refund: All returns must be authorized by CableTrain.com within 21 days of the invoice date. There's no restocking fee applied to any return item(s). However, S&H cost is not refundable. For Replacement: After 21 days, we only replace the item(s) for the same item(s) during its warranty period if it is defective. Sorry, we do not exchange it with any different item.

What is my Order Status?

If you created an account with us, you can easily view the status of your order my logging into your account. If you checked out as a guest, simply fill out the above form and we will get right back to you!

Please see our Policy & Agreement page for more information